Refund Policy

Last Updated: September 08, 2026

1. Overview

This Refund Policy applies to all purchases made through our website https://karriflowasana.com or at our physical studio location, including:

• Single class drop-ins
• Class packages and bundles
• Monthly memberships and subscriptions
• Workshops and special events
• Private sessions and personal training
• Retail products and merchandise

2. General Refund Terms

All refund requests are subject to the following general conditions:

• Refund requests must be submitted in writing via email to info@karriflowasana.com
• Requests must include your name, contact information, purchase details, and reason for refund
• We will review all requests within 5-7 business days
• Approved refunds will be processed to the original payment method within 10-14 business days
• Refund processing times may vary depending on your financial institution

3. Single Class Drop-Ins

3.1 Cancellation and Refund

• More than 12 hours before class: Full refund or account credit
• Less than 12 hours before class: No refund; account credit may be issued at our discretion
• No-show: No refund or credit

3.2 Studio-Initiated Cancellations

If we cancel a class due to instructor unavailability, insufficient enrollment, or other circumstances:

• You will receive a full refund to your original payment method, OR
• You may opt for an account credit for future use
• We will notify you as soon as possible of any cancellations

4. Class Packages and Bundles

4.1 Refund Eligibility Timeline

Timeframe	Refund Amount	Conditions
Within 7 days of purchase	100% refund	No classes attended
8-14 days after purchase	75% refund	Maximum 1 class attended
15-30 days after purchase	50% refund	Maximum 2 classes attended
After 30 days	No refund	Account credit may be considered

4.2 Partial Package Refunds

If you have used some classes from your package and request a refund:

• Attended classes will be charged at the single drop-in rate
• The refund amount will be the package price minus attended classes at drop-in rate
• This calculation may result in no refund if drop-in value exceeds package cost

Example Calculation:

• 10-class package purchased: $150
• Single drop-in rate: $20
• Classes attended: 3
• Refund: $150 - (3 × $20) = $90

4.3 Expired Packages

Class packages have a validity period (typically 3-6 months from purchase date):

• Expired packages are non-refundable
• Extensions may be granted in exceptional circumstances (medical emergencies, relocation)
• Extension requests must be made before expiration with supporting documentation
• Maximum one extension of 30 days may be granted per package

5. Monthly Memberships

5.1 Cancellation Policy

• Memberships require 30 days' written notice for cancellation
• Cancellation becomes effective at the end of the current billing cycle
• No refunds for partial months or unused classes
• You retain access to classes until the end of your paid period

5.2 Refund Eligibility

• First-time members: Full refund within 7 days of first payment if no classes attended
• Billing errors: Full refund of any erroneous charges within 30 days of notification
• Medical reasons: Prorated refund may be considered with medical documentation
• Relocation: Prorated refund if moving more than 50 miles from studio

5.3 Membership Freezes

As an alternative to cancellation, you may freeze your membership:

• Minimum freeze period: 1 month
• Maximum freeze period: 3 months per year
• Freeze requests require 14 days' notice
• Your membership will resume automatically after the freeze period
• No charges during freeze period

6. Workshops and Special Events

6.1 Standard Cancellation Terms

• More than 14 days before event: Full refund minus $10 processing fee
• 7-14 days before event: 50% refund
• Less than 7 days before event: No refund; transfer to another participant permitted
• No-show: No refund

6.2 Studio Cancellation

If we cancel a workshop or event:

• Full refund to original payment method
• Option to transfer payment to a future workshop
• Notification at least 48 hours before scheduled event (when possible)

6.3 Special Circumstances

We may consider exceptions for:

• Medical emergencies (with documentation)
• Family emergencies (death or serious illness)
• Unexpected travel requirements (with proof)

7. Private Sessions and Personal Training

7.1 Cancellation Requirements

• 24+ hours notice: Full refund or rescheduling at no charge
• 12-24 hours notice: 50% charge; may reschedule once
• Less than 12 hours notice: Full charge; no refund
• No-show: Full charge; no refund

7.2 Package Sessions

• Unused private session packages may be refunded within 30 days of purchase
• Attended sessions will be charged at the single-session rate
• Sessions must be used within 6 months of purchase
• No refunds after expiration date

8. Retail Products and Merchandise

8.1 Return Policy

• Products may be returned within 14 days of purchase
• Items must be unused, unwashed, and in original condition with tags attached
• Original receipt or proof of purchase required
• Refund to original payment method or store credit

8.2 Non-Returnable Items

• Personal care items (yoga mats used, water bottles, towels)
• Opened hygiene products
• Sale or clearance items marked "final sale"
• Digital products or downloadable content
• Gift certificates or class credits

8.3 Defective Products

• Defective items may be returned within 30 days
• Full refund or replacement provided
• No restocking fees for defective merchandise

9. Special Circumstances and Exceptions

9.1 Medical Emergencies

We understand that unexpected medical situations occur. If you cannot participate due to serious illness or injury:

• Submit a refund request with medical documentation
• We will review each case individually
• Partial or full refunds may be granted at our discretion
• Account credits may be offered as an alternative

9.2 Relocation

If you move more than 50 miles from our studio:

• Provide proof of relocation (lease, utility bill, etc.)
• Prorated refund for remaining membership term
• Unused class package credits may be refunded

9.3 Pregnancy

• We offer specialized prenatal yoga classes
• Standard memberships can be converted to prenatal-specific memberships
• Medical documentation may be required for refund requests
• Membership freeze option available

10. Account Credits

In many cases, we offer account credits as an alternative to refunds:

• Credits never expire and can be used for any studio service
• Credits are transferable to immediate family members
• Credits can be applied to classes, workshops, private sessions, or retail purchases
• Credit balances can be viewed in your online account

11. Processing Fees and Administrative Costs

12. Refund Processing Timeline

Once your refund is approved:

• Credit/Debit Cards: 7-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 10-14 business days
• Account Credits: Immediate

Please note that the actual time for funds to appear in your account depends on your financial institution's processing times.

13. Disputed Charges and Chargebacks

If you dispute a charge with your credit card company before contacting us:

• We will provide all transaction documentation to the card issuer
• Chargebacks may result in immediate account suspension
• Please contact us first to resolve any billing concerns
• We are committed to addressing all legitimate concerns promptly

14. Promotional and Discounted Purchases

• Items purchased with promotional codes or during sales follow standard refund policies
• Refund amounts are based on the actual price paid, not original price
• Promotional codes cannot be reinstated after refund
• "Final sale" items are clearly marked and are non-refundable

15. Gift Certificates and Class Credits

• Gift certificates are non-refundable for cash
• Unused gift certificates never expire
• Gift certificates may be transferred to another person
• Lost or stolen gift certificates cannot be replaced without proof of purchase

16. Force Majeure

In the event of circumstances beyond our control (natural disasters, government orders, pandemics, etc.):

• We will work with all affected customers to find fair solutions
• Options may include extended expiration dates, account credits, or refunds
• Each situation will be evaluated individually
• We prioritize customer satisfaction while ensuring business sustainability

17. How to Request a Refund

To request a refund, please follow these steps:

1. Email info@karriflowasana.com with "Refund Request" in the subject line
2. Include your full name and contact information
3. Provide purchase date and transaction details
4. Specify the reason for your refund request
5. Include any supporting documentation (medical notes, proof of relocation, etc.)
6. Indicate your preferred refund method (original payment method or account credit)

18. Customer Satisfaction

Your satisfaction is our priority. If you're unhappy with our services for any reason:

• Please speak with our staff or instructors first
• We welcome feedback and are committed to improvement
• Many concerns can be resolved through communication
• We may offer complimentary classes or sessions to address concerns

19. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy. Material changes will be communicated via email to active members.

20. Questions and Support

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Karriflowasana Yoga Studio
Email: info@karriflowasana.com
Website: https://karriflowasana.com
Response Time: Within 24-48 hours during business days

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